Core pillars of privacy protection
How Dhaka1 Protects Your Personal Data — Explained Simply
Secure Data Storage
All your data at Dhaka1 is stored on encrypted servers. Banking details, mobile numbers — nothing is stored in plain text. Regular security audits are conducted.
Minimal Data Collection Policy
Dhaka1 only collects data that is strictly necessary to provide our services. We never ask for anything beyond that — because less data means less risk.
Your consent comes first
Dhaka1 never collects or shares your data without your consent. Marketing communications require separate opt-in, and you can withdraw your consent at any time.
Right to Erasure
You may request the deletion of your account and personal data at any time. Dhaka1 will honor that request unless legally obligated to retain the information.
No Data Shared with Third Parties
Your personal data is never shared with or sold to advertising agencies, data brokers, or any third parties. This is an inviolable policy at Dhaka1.
Spam-Free Communication
Dhaka1 does not send unsolicited ads or spam. We only reach out for important account notifications. You can opt out of marketing communications at any time.
What data is collected and why
Dhaka1 is fully transparent — we tell you exactly what data we collect, why we need it, and how long we keep it.
| Data Type | Example | Reason for Collection | Retention Period | Category |
|---|---|---|---|---|
| Identity Information | Name, date of birth, NID | Account Verification & Age Confirmation | For the duration of active account + 5 years | Required |
| Contact Information | Mobile number, email address | Account Security & Important Notifications | For as long as your account remains active | Required |
| Financial Information | Mobile Pay number and transaction history | Payment Processing & AML Compliance | 7 years as required by law | Required |
| Betting History | Bet amounts, outcomes | Account Management & Responsible Gaming | For the duration of active account + 2 years | Required |
| Device Information | IP Address, Browser | Security & Fraud Prevention | 90 days | Required |
| Usage Patterns | Preferred sports, session duration | Service Improvement & Personalized Experience | 18 Months | Optional |
Table of Contents
- 1. What Data We Collect
- 2. Purpose of Data Use
- 3. Data Sharing Policy
- 4. Data Security Measures
- 5. Cookie Policy
- 6. Your Rights
- 7. Child Protection
- 8. Policy Updates
- 9. Contact Us
What Information We Collect
Some information is collected when you open an account and use our services at Dhaka1. We believe you have every right to know exactly what that information is and why it is collected — so we are being fully transparent about it here.
Information you provide directly
- Registration details: Full name, mobile number, email address, date of birth, and preferred username.
- Identity Verification (KYC): National ID (NID) number or passport number — only required for withdrawals above a specified threshold.
- Payment Information: Mobile number registered with Mobile Pay, Nagad, or Rocket. Card numbers and bank account details are not collected.
- Contact Details: The content of messages you send via support chat or email.
Automatically Collected Information
- Device details: The device you are using, your operating system, and browser type.
- Log Data: Login timestamp, IP address, and session duration.
- Usage patterns: Time spent on each page and which betting markets you engage with most.
Purpose of Data Use
Dhaka1 uses collected data solely for specified purposes. Your information is never used beyond those stated purposes.
- Account Management: Creating, managing, and securing your account.
- Payment Processing: Processing deposits and withdrawals securely.
- Fraud Prevention: Detecting suspicious activity to keep your account protected.
- Customer support: Addressing your questions and resolving any complaints.
- Service Improvement: Analyzing usage patterns to enhance your betting experience.
- Legal compliance: Compliance with anti-money laundering laws and international gaming regulations.
- Responsible Gaming: Identifying signs of betting addiction and providing timely support.
Only with your explicit consent will Dhaka1 contact you about new promotions or offers.
Data Sharing Policy
One of Dhaka1's strictest policies governs data sharing. What matters most to you is probably what we never do with your information.
What we never do
- We never sell your data to third parties.
- We never share your data with advertising agencies.
- We never sell or transfer your data to data brokers or marketing companies.
- We never share your betting history with other companies.
When Data May Be Shared in Limited Circumstances
- Payment processors: Only the information necessary to process transactions via Mobile Pay, Nagad, or Rocket.
- Legal Obligation: If required by a court order or government directive.
- Fraud investigation: If any unauthorized activity is detected on your account.
Data security technologies and measures
Dhaka1 employs multiple layers of technical safeguards to protect your data. Each layer forms an additional line of defense.
All communication between your browser and Dhaka1's servers is 256-bit encrypted.
An OTP is sent to your mobile to verify your identity each time you log in.
Automated systems operate around the clock to detect any unusual activity.
Regular security audits and data backups conducted by third-party experts.
Cookie Policy
Dhaka1's website and app use cookies — small files stored on your device that help improve your browsing experience.
You can manage cookies through your browser settings. However, disabling essential cookies may cause parts of the site to not function properly.
Your Data Rights
Dhaka1 believes you should have full control over your own data. That's why we uphold the following rights in line with international standards.
You can request to know what personal data we hold about you.
You can request corrections if any of your information is inaccurate.
You may request deletion of your data upon account closure.
You can request that we stop processing your data for specific purposes.
You have the right to download a copy of your data.
You have the right to lodge a complaint if you believe your data privacy has been violated.
Child Protection & Minor Policy
Dhaka1 strictly refrains from collecting data from or providing services to anyone under the age of 18. This is one of our most fundamental policies.
- Age is verified at registration. If the date of birth indicates the user is under 18, registration cannot be completed.
- If a user registers with a false age and this is later verified, the account and all winnings will be voided.
- If parents have any concerns, they can contact us immediately — we will take action without delay.
- Data belonging to minors is never stored under any circumstances.
Privacy Policy Updates
Dhaka1 may update this Privacy Policy from time to time. Any changes will be handled in accordance with the following guidelines.
- You will be notified by mobile or email at least 14 days before any significant changes take effect.
- The date and summary of any changes will be displayed at the top of this page.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- If you do not agree to the updated policy, you may close your account and withdraw your balance.
To request a copy of a previous version of our Privacy Policy, contact us at support@dhaka1.ws.
Contact Us
Our dedicated team is ready to handle any questions, complaints, or requests regarding our Privacy Policy.
Support@dhaka1.ws
Response within 7 business days
Live Chat
Website Chat Box
24/7 Support in Bengali
Your data is safe — get started with confidence
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